Contact us by phone or email as outlined in your Site Operations Guide or by using the ‘Contact us’ form below
Before the beginning of a clinical trial all study sites are provided with a dedicated support system where queries/requests are logged as tickets.
The IXICO Site Management & Project Start-up Teams monitor tickets and will provide a highly qualified IXICO scientific or technology expert to assist with your request.
All sites receive a comprehensive Site Operations Guide including answers to common questions about effectively utlising IXICO technology.
If a call is missed then a voice message can be left which generates a ticket which is typically responded to within 1 business day.
Our Site Management & Project Start-up teams pride themselves on the strong relationships they build with imaging sites worldwide. Whilst we understand imaging sites are busy, we encourage an introductory call between the imaging site and our Project Start-up Team as a first step in the initiation of the trial.
We strive to resolve all requests promptly. Our average expert response time is within a single business day.